How does online tutoring work?
Online tutoring takes place in an interactive, digital classroom. They include video, audio, screen-share, chat for direct communication with your tutor, and a collaborative whiteboard for documenting, plotting functions or working out problems with latex equations-editor.
What is AffordEdu?
AffordEdu is an online live tutoring service. Your Tutoring sessions take place in our easy-to-use online platform, which runs in your web browser. This is a personalized one-on-one online tutoring service using a tailored study plan of what you know and what you want to know.
How is AffordEdu different than other online tutoring services?
Our curriculum is not grade based, but topic based. Our interactive knowledge map will help a student identify where his gaps are and will help him learn what he wants to know and what he already knows, and lets him pick up badges from lower to higher order as Red, Yellow Green to Blue. Our teachers are not just tutors, they are Mentors who help students build the study plan, coach them, help them develop their perspectives.
Is online tutoring safe? How safe is AffordEdu?
- We ask for background information from our tutors during sign up and use a third party reputed vendor to conduct a background check. We verify phone number, email address, scan tutor's past reviews before they become registered for tutoring services. Parents and caretakers are invited anytime to supervise the sessions.
- Yes. We process all our payments and credit card transactions through a verified, secured Amazon Payment Services. If there is any unpleasant event, please report immediately through phone or e mail.
How are AffordEdu online tutors verified?
AffordEdu online tutors are required to submit official documents that verify their personal identity, as well as proof of their education and certifications.
What are the technical requirements to use AffordEdu online platform?
To complete a session on AffordEdu, you will need a computer Chrome Browser with a stable internet connection, speakers/audio, and at least a microphone (the one built into your computer is fine). We highly recommend a webcam, as AffordEdu sessions are based on live video chat. No downloads are required.
Is there an ideal bandwidth/speed for using the online tool?
For the best performance, we suggest a bandwidth greater than 500 kb/s (which is average for a 3G network). However, an acceptable range is 250 kb/s. Please note, other factors can affect network performance, such as multiple streaming devices on the network, large downloads or uploads, or lots of open tabs. If possible, try to pause activities like file downloading, online gaming, and video streaming on other devices connected to your network, as this can impact your connection speed and streaming quality.
How do I create/ edit my account or profile?
- Register with your e mail and assign a password or create a login with your Facebook account
- To edit, visit the Login page on affordedu.com
- Enter your e mail and password. If you forgot your password, click the “Forgot username or password?” link.
- Once you're logged in, click the "My Profile" on the menu or "My Account" located at the top left.
- You'll be taken to the Account Settings page. Here, you can add or edit your name, address, email, password, phone number, and language.
Can I have online lessons using my tablet?
If you have Chrome installed, you may be able to launch a lesson using your tablet. However, we would recommend running the site on a laptop or desktop for best performance.
What browser do I need?
Google Chrome is the only browser that is supported at this time. This is due to the audio/video platform only running on this browser. You won’t be able to successfully have online tutoring lessons through our platform if you use a different browser like Internet Explorer.
Why isn’t my video working?
For Chrome users, you must select the Allow button at the top of your screen. Users will be asked to share their camera and microphone. If you’re still experiencing issues, we recommend you double check that your camera is turned on and that nothing is covering the camera. Also, make sure you have sufficient lighting and your contrast setting for your camera is set up so you can see yourself.
Why isn’t my audio working?
First, check that your sound is on and that your microphone is enabled. Both your speakers and microphone must be turned on for lessons. For Chrome users, you must select the Allow button at the top of your screen to share your audio and video. Users will be asked to share their camera and microphone and must allow sharing to hear the audio. Some older computers may not have an internal microphone installed.
Can I screen-share during a lesson?
Yes, tutors and students can share their screens during the live online session. Make sure AffordEdu Chrome browser extension is installed. Please refresh your session once the browser extension is installed. Please note when you refresh the screen, you will lose video link. Please click video call icon again to establish video session.
Can both users write on the whiteboard at the same time?
Yes, they certainly can! However, it’s always polite to take turns.
How can I find a Tutor?
After log in based on the topics selected a list of “Recommended tutors” is provided on the Home Page.
How do I book a Tutor?
After you log in, you select a topic and add the topic to your personalized study plan based on what you want to know. Once your study plan is ready, please go ahead and purchase a Tuition Plan, then book a teacher from “Book a Session”.
How can I schedule a session?
Our booking tool will show teachers based on the topic you have chosen and the date and time you have selected. You can then book a teacher. In the event the teacher is not available, we will then book you with another teacher based on your selected time and the topic.
What can I expect in an online tutoring session?
AffordEdu online tutoring sessions are the same as in-person tutoring sessions. Live session puts you in one on one with the tutor, and the virtual classroom environment offers necessary tools such as the collaborative whiteboard, screen- sharing, Audio and/or Video, chat and previously recorded learning videos, and assignments etc.
How long are online tutoring sessions?
The online tutoring sessions can be as long or as short as you need them to be, as long as your desired tutor is available for the length of time. There is no maximum lesson time, but the minimum is 15 minutes.
Do I have to commit to any number of sessions or can I pay as I go?
Your commitment is up to you, you are welcome to book only one session, or even try several tutors for the same topic.
I can’t find the topic I want to learn. Do you have a tutor for me?
We have tutors for all topics. You need to select the topic from Knowledge Graph after clicking on the module, submodule, and topic. You can also select a topic from the search bar. If you still can’t find a topic, you can then book a teacher from the ‘Quick help’.
Can I pay for classes up front so my child can schedule their own lessons?
Absolutely! You can purchase AffordEdu Plans in any denomination you choose, and each session will be deducted from the total amount. You will receive an email when your child is running low on credits.
Can I get a refund on AffordEdu Plans I have purchased?
No, not at this time.
Can I work with the same tutor again?
Yes. You can check your favorite tutor’s schedule to see his availability for another session. If one of your favorite tutors is working with another student, you can get in line or let us find another great tutor to help you.
My tutor did not arrive for the scheduled session, what do I do?
In a rare event, when Tutor is not available on schedule, we make best attempts to find another tutor for you. However there could be a situation where tutor has been a no show, in such cases, please send us an e mail and we shall schedule another tutor for you.
What if my tutor can’t help me?
If you ever have a session you are not completely happy with, you can request a credit for the minutes used. We shall review the session, and if it does not meet our standards for quality or accuracy, we can credit those minutes back to your account.
Does AffordEdu offer 24-hour service?
Yes. Depending on tutor availability, sessions can be booked at any time of day or night. We have tutors in every time zone, so finding tutors based on your availability won’t be a problem.
Do students have payment on file before they start an online lesson?
Yes, all students on AffordEdu must have payment on file before they can schedule a lesson with a tutor.
How much does AffordEdu cost?
Please see the tuition plan which is available after you log in to www.affordedu.com.
What are our payment options? What type of payments do you accept?
We process all of our user’s credit card transactions with our secured, verified payment merchant system through “Amazon Payments”.
Do you store Credit Card Information?
No, AffordEdu does not store your credit card information in the system.