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  • Frequently Asked Questions

    • General FAQ

      • How does online tutoring work?

        Online lessons take place in an interactive, digital classroom. They include video, audio and a chat feature for direct communication with your tutor and a shared whiteboard for viewing documents, plotting functions or working out equations.

      • What is AffordEdu?

        AffordEdu is an online live tutoring service. Your Tutoring sessions take place in our easy-to-use online platform, which runs in your web browser. This is a personalized one-on-one instruction using a tailored study plan of what you know and what you want to know.

      • How is AffordEdu different than other online tutoring services?

        Our curriculum is not grade based, but topic based. Our interactive knowledge map will help a student identify where his gaps are and will help him learn what he wants to know and what he knows, and let him pick up badges from lower to higher order as red, yellow green to Blue. Our teachers are not just tutor, they are Mentors who will help a student build the study plan, coach them, help them develop their perspectives.

      • Is online tutoring safe? How safe is AffordEdu?

        Yes. We process all our payments and credit card transactions through a verified, secured Amazon Payment Services. If there is any unpleasant event, please report immediately through phone or e mail.

      • Is there an ideal bandwidth/speed for using the online tool?

        For the best performance, we suggest a bandwidth greater than 500 kb/s (which is average for a 3G network). However, an acceptable range is 250 kb/s. Please note, other factors can affect network performance, such as multiple streaming devices on the network, large downloads or uploads, or lots of open tabs. If possible, try to pause activities like file downloading, online gaming, and video streaming on other devices connected to your network, as this can impact your connection speed and streaming quality.

    • Students and Parents

      • How do I create/ edit my account or profile?

        1. Register with your e mail and assign a password or create a login with your Facebook account
        2. To edit, visit the Login page on affordedu.com
        3. Enter your e mail and password. If you forgot your password, click the “Forgot username or password?” link.
        4. Once you're logged in, click the "My Profile" on the menu or "My Account" located at the top left.
        5. You'll be taken to the Account Settings page. Here, you can add or edit your name, address, email, password, phone number, and language.
      • Can I have online lessons using my tablet?

        If you have Chrome installed, you may be able to launch a lesson using your tablet. However, we would recommend running the site on a laptop or desktop for best performance.

      • What browser do I need?

        Google Chrome and Mozilla Firefox are the only two browsers that are supported at this time. This is due to the audio/video platform only running on these two browsers. You won’t be able to successfully have online tutoring lessons through our platform if you use a different browser like Internet Explorer.

      • Why isn’t my video working?

        For Chrome users, you must select the Allow button at the top of your screen. Firefox users will be asked to share their camera and microphone. If you’re still experiencing issues, we recommend you double check that your camera is turned on and that nothing is covering the camera. Also make sure you have sufficient lighting and your contrast setting for your camera is set up so you can see yourself.

      • Why isn’t my audio working?

        First check that your sound is on and that your microphone is enabled. Both your speakers and microphone must be turned on for lessons. For Chrome users, you must select the Allow button at the top of your screen to share your audio and video. Firefox users will be asked to share their camera and microphone and must allow sharing to hear the audio. Some older computers may not have an internal microphone installed.

      • Can I screen share during a lesson?

        Yes, tutors and students can share their screens during online lessons. Make sure skylink WebRtC is installed.

      • Can both users write on the whiteboard at the same time?

        Yes, they certainly can! However, it’s always polite to take turns.

      • How do I book a Tutor?

        After you login, you select a topic, and add the topic to your personalized study plan based on what you want to know. Once your study plan is ready, please go ahead and purchase a Tuition Plan, then book a teacher from “My study plan”.

      • How can I schedule a session?

        Our live session booking tool will show available teachers based on topic you have chosen and the date and time you have selected. You can then book a teacher. In the event teacher is not available, we will then book you with other teachers based on your selected time and the topic.

      • Can I work with same tutor again?

        Yes. You can check your favorite tutor’s schedule to see his availability for another session. If one of your favorite tutor is working with another student, you can get in line or let us find another great tutor to help you.

      • My tutor did not arrive for the scheduled session, what do I do?

        In a rare event, when Tutor is not available on schedule, we make best attempts to find another tutor for you. However there could be a situation where tutor has been a no show, in such cases, please send us an e mail and we shall schedule another tutor for you.

      • What if my tutor can’t help me?

        If you ever have a session you are not completely happy with, you can request a credit for the minutes used. We shall review the session, an if it does not meet our standards for quality or accuracy, we can credit those minutes back to your account.

    • Tutors

      • What is AffordEdu?

        AffordEdu is an online live tutoring service. Your Tutoring sessions take place in our easy-to-use online platform, which runs in your web browser. This is a personalized one-on-one instruction using a tailored study plan of what you know and what you want to know. AffordEdu has a mobile tutoring app that instantly connects students with expert tutors. Tutors help guide students through their problem by providing academic support, not just answers.

      • How is AffordEdu different from other tutoring services?

        Our curriculum is not grade based, but topic based. Our interactive knowledge graph will help a student identify where his gaps are and will help him learn what he wants to know and what he knows, and let him pick up badges from lower to higher order as red, yellow green to blue. Our teachers are not just tutor, they are mentors who will help a student build the study plan, coach them, help them develop their perspectives. Unlike other online tutoring companies, we do not provide easy answers. Instead, there is an emphasis on learning. Tutors don’t just solve problems; they work with students to provide conceptual understanding.

      • How does AffordEdu work?

        1. Online lessons take place in an interactive, digital classroom. They include video, audio and a chat feature for direct communication with the tutor and a shared whiteboard for viewing documents, plotting functions or working out equations.
        2. Students use the AffordEdu app to submit a picture of the problem they are working on. They are instantly connected to a tutor. After reviewing the problem, the tutor and student work to solve it together.
      • Why should I choose to tutor for AffordEdu?

        AffordEdu tutors make a real difference in the way students learn by helping them reach that “a-ha” moment! With AffordEdu, you earn money, at your convenience, and impact students’ lives at the same time.

      • How do I become a tutor?

        Please visit www.affordedu.com and register as a tutor. Once logged in, please update your profile; upload your resume, certifications and your personal ID. We shall then send you a link for a written test for the subject you have chosen, once the written test is completed we shall schedule an online 30 minutes live mock session. You will be familiar with our online live session, use of microphone for audio communications and video camera, chat tool, interactive whiteboard and library of previously recorded videos which may be played back during live session through screen sharing. Once you are selected you will then enter into an independent contractor agreement.

      • How old do I have to be to tutor?

        You have to be at least 18 years old to become Affordedu Tutor.

      • What subjects can I tutor?

        AffordEdu currently offers tutoring support in different branches of Math. You must take an exam of 25 questions in the branches that you would like to tutor.

      • Do I work with the same students?

        Students and tutors are matched randomly based on who is available. It is possible that you may be asked to help the same student more than once.

      • How much do I get paid?

        We do not have a flat rate for tutors because we understand that teaching is an art and needs to be rewarded accordingly. Tutors are paid based on experience, communication skills and content mastery. We compensate our tutors competitively according to the going market rate.

      • How do I get paid?

        We pay our tutors on a monthly basis via PayPal or direct deposit.

      • How long does it take me to become an AffordEdu Tutor?

        You must pass all application components first. The assessment is about 45mins long. Once you pass the assessment you are asked to meet for a small mock session in the AffordEdu platform. After the successful completion of the session you’ll be offered to sign the Independent Contractor Agreement.

      • How does scheduling work?

        Working at AffordEdu is incredibly flexible! Fill up the availability section on the AffordEdu site, students book teacher seeing this availability. As a tutor, you will only work hours that work for you. You can also request schedule changes whenever they are needed.

      • How can I contact AffordEdu?

        For questions about tutoring at AffordEdu, please call us at +1 (844) 312 9292 or email us at help@affordEdu.com. We’re happy to help.

      • Do I physically meet up with the student?

        No, all our tutoring sessions take place online. While our students use mobile devices to connect with tutors, Yup Tutors connect with students through our web platform.

      • Do you provide professional development to tutors?

        AffordEdu takes great pride in helping our tutors grow professionally. We have learning videos and assessments topic wise and feedback for our tutors to help improve their overall performance. We also keep our tutors up to date on the latest teaching methods and best practices.

    • Payment

      • Do students have payment on file before they start an online lesson?

        Yes, all students on AffordEdu must have payment on file before they can schedule a lesson with a tutor.

      • How much does AffordEdu cost?

        Please see the tuition plan which is available after you login to www.affordedu.com.

      • What are our payment options?

        We process all of our user’s credit card transactions with our secured, verified payment merchant system through “Amazon Payments”.

      • Do you store Credit Card Information?

        No, AffordEdu does not store your credit card information in the system.